Yahoo’s email service has been experiencing major issues of the last week and over the weekend Yahoo chief Marisa Meyer took to Tumblr to apologize for the problems. She explained that it’s complicated. “Unfortunately, the outage was much more complex than it seemed at first, which is why it’s taking us several days to resolve the compounding issues,” she said. Most users have had their access restored, but the company is still restoring access to messages for some users. …Read the whole story

Instagrawing Users to Send Private Messages

Instagram has revealed a new messaging service that lets its 150 million members send private communications including photos and videos to friends. The tool is called Instagram Direct. The company launched the tool at a press conference in New York last week, right around the same time that Twitter revealed a private messages tool for sharing photos. …Read the whole story
All Western Mortgage has stopped using email and has adopted a platform called Unison for communication within the organization. The move has helped the company increase production and save time. Unison is designed to improve communication and works as a kind of internal private social network for companies, claiming to reduce intra-office email by 80 percent. The tool competes directly with Microsoft’s Yammer, a tool that actually just added email compatibility. …Read the whole story
Using the words “urgent” or “important” in an email subject line can increase open rates, according to a new report from email marketing vendor MailChimp. The company also revealed that using a positive tone can impact opens. For instance, words like “announcement” and “invitation” are more likely to generate an email open than subject lines that use words like “reminder” and “cancelled.” …Read the whole story
The Morning Call
Scammers are taking advantage of the busy holiday season and spoofing the popular mailing services this year. The Better Business Bureau is warning consumers to beware email scams from criminals pretending to be the post office, FedEX, UPS or DHL. Emails pretending to be from these companies claim to have information about undelivered packages. However, they are not really from the companies and they could contain a “ransomware” virus that freezes a user’s computer until they pay to unlock the hold. …Read the whole story
Last week Google updated its Gmail platform and is now automatically loading images that are delivered to user’s inboxes. The move is great for marketers whose images will now automatically be turned on when consumers open their marketing messages and could potentially give marketers more information about engagement. However, Wired has published an article explaining how to disable this automatic feature, suggesting that by disabling this autoload feature that a user’s inbox will load faster. …Read the whole story

Downtown Miami, Florida
Downtown Miami, Florida

Banning Email in the Workplace Won’t Last: Gartner

Information Age
Banning email in the workplace has been a provocative idea among executives who say that the employees at their companies waste too much time responding to emails. The availability of enterprise level social sharing tools and the deluge of email has prompted “no email” policies at some businesses. But this idea is just a fad that will be short-lived, according to Gartner’s latest Hype Cycle for social software report. Gartner analyst Jeffrey Mann writes in the report, “Although the concept of no-email is provocative and attractive on many levels, a narrow focus on eliminating the use of this one … …Read the whole story

New York Times Shutdown Stemmed From Phishing Email

Los Angeles Times was temporarily shut down on Tuesday after hackers gained access to the user name and password of one of the company’s sales partners and then used the credentials to manipulate internal data that directs the news site to load. The hackers gained the login information from a phishing email sent to Melbourne IT employees, a NY Times partner, that were duped into sharing. …Read the whole story

Pinterest Patches Email Security Design Flaw

Digital scrapbooking site Pinterest has patched up a hole in its design code that, if left open, would have exposed the names and email addresses of the social networks’ more than 70 million users. security Researcher Dan Melamed pointed out that the back end flaw could have allowed a hacker to set up a bot which could have pulled the site’s list of email addresses which could become the victims of malicious emails. …Read the whole story

Silverpop Releases Tool For Web Targeting Based on Email Data

Email marketing services provider Silverpop has released a new tool that helps marketers create personalized email campaigns. It’s called Smart Content and it allows marketers to use email profile data to create a more personalized experience when a customer visits a company’s site. When a customer visits the site, the website identifies who they are and uses this data to populate the page. …Read the whole story

Globalscape Expands Email Platform Letting Clients Send Big Files

San Antonio Business Journal
Texas-based software security firm Globalscape has upgraded its Mail Express email platform allowing users to send unlimited sized files on demand using Microsoft Outlook or a web browser. The enhancement is supposed to help users avoid having to use workarounds when sharing large files which could risk the privacy of enterprise business data. “When the typical user tries to send large files via the approved means and encounters errors, they often revert to workarounds that are fraught with security and privacy issues that ultimately put the business at risk,” Doug Conyers Sr., VP of engineering at Globalscape, told San Antonio … …Read the whole story



When whistleblower Edward Snowden said that he could wiretap anyone from his computer if he had their personal email address, he wasn’t lying. The latest revelation in Snowden’s series of leaks is the name of a program used by the NSA called XKeyscore, which lets government agencies follow an Internet user around the web simply by having their email address or IP address. Government officials are not required to get a warrant, they simply have to share the email address, along with a written justification for the request and a time frame. The new documents also revealed that … …Read the whole story
Almost a quarter of permission based email marketing messages don’t make it to the inbox says a new study from email deliverability services company Return Path. According to the Inbox Placement Rate Benchmarks Report, 22 percent of marketing emails sent to subscribers who had opted in did not reach the inbox during the first half of 2013. ReturnPath looked at a sample of almost 1 trillion messages sent worldwide, and found that 18 percent of all email messages were either blocked or went missing, while the remaining four percent hit the spam folder. …Read the whole story
Fast Company
Syrian hackers have hacked into the personal Gmail accounts of three White House staffers, according to Matthew Keys, the former social media editor of Reuters who was fired for allegedly helping Anonymous hack the Los Angeles Times’ Twitter account. A fourth attempt, which failed, alerted the White House to the compromise. A member of the Syrian Electronic Army, the group that is taking credit for the hack, told Keys that the hack succeeded and failed. …Read the whole story
The Guardian
Whistleblower Edward Snowden has released new top secret documents revealing a National Security Agency program that lets analysts search through databases of emails, online chats and Internet browsing history without requiring authorization. The NSA program, which is called XKeyscore, claims to be the “widest-reaching” system for developing intelligence online. The latest document release comes as senior intelligence officials are expected to testify at the Senate judiciary committee today. …Read the whole story
The Sydney Morning Herald
Most people are think that they can tell the difference between a phishing email and a real one, but when it comes down to it, they really can’t. According to new research from North Carolina State University, 89% of the people surveyed said that they could spot a phishing email, but only 7.5% of the participants succeeded in doing so when they were asked to distinguish between a legitimate email and a phishing one. …Read the whole story
Fox News
The Office of the Director of National Intelligence has released three previously classified documents about the surveillance procedures of the National Security Agency, just as intelligence officials have begun testifying at a Senate hearing on these processes. The documents reveal that for years the NSA has been tapping into the emails of Americans and have had access to information about the sender, the recipient and the time of day the emails were sent. While this release is a step in a more transparent direction for the US government, The Guardian has revealed more about NSA procedures through the publication of … …Read the whole story


A study by Vocus and Edge Research ranks advertising channels by effectiveness, based on survey responses from over 600 marketing decision-makers at small and medium-sized businesses. The SMBs ranked TV Advertising, Events and Trade Shows, and Radio Advertising as being the most effective marketing channel. Email was near the bottom of the list, below SEO, Online Display Ads and Social Media, but above Direct Mail and Print Mail.  …Read the whole story
Email-focused market research company The Relevancy Group has hired Chris Marriott as its new VP of Services and Principal Consultant. Marriott was formerly the Vice President of Agency Services at StrongMail and held a similar position at Acxiom. The Relevancy Group’s CEO and Co-Founder David Daniels cited Marriott’s background in both the agency and marketer communities as useful in “implementing efforts to integrate e-mail with other digital channels.” …Read the whole story
All Spammed Up
The trillion spam messages worldwide currently sent every month began with a message sent by an enterprising computer salesperson to 600 users of the original ARPANET system. DEC marketing executive Gary Thuerk used ARPANET to let all its users know about a new operating system available from DEC that would support ARPANET, and used an (all caps) email message to invite users to demo events the company was hosting in California.  …Read the whole story
Courier Journal
A military voting bill in Kentucky was passed unanimously by the state’s Senate Committee on Veterans, but only after a provision allowing servicemen and women to vote via email was stripped. Proponents of the measure point out that only 80% of military absentee ballots were counted due to mailed-in ballots arriving too late or being lost altogether. Opponents of the measure said that internet and email voting were only left in the bill because of a drafting error.  …Read the whole story